REPAIRS

Let’s be honest—technicians put their tools through a lot. That’s why we design ours to last and back them with our hassle-free warranty. Our team is here to help. Just give us a call or send an email.

See our Tool Service & Repair Process and Warranty Policy below, explore Manufacturing Defect Warranty coverage for specific tools, and complete the form to start your service request.
 

Tool Service & Repair Process
  1. We will review your Service and Repair Form submission and contact you with next steps including providing you with a RMA (Return Authorization) number. Equalizer® reserves the right to send back your tool if you do not have a RMA# associated with your repair. This allows us to keep track of your repair and provide you with the necessary information.
  2. In order for Equalizer to evaluate your tool for warranty inspection, we will need a copy of the original invoice or proof of purchase from an Authorized Distributor.
  3. Please note: Once a RMA number is issued, you have 30 days to send in your tool for service. If we do not receive the tool within this timeframe, the RMA will be automatically closed, and you will need to contact us to request a new RMA if service is still needed. To avoid delays, please ship your tool as soon as possible after receiving your RMA number. If you anticipate any issues with shipping, contact us before the 30-day period expires
  4. When we receive your tool, the Equalizer® Repair Team will evaluate the tool and contact you about the following options:
  5. At our discretion, we will warranty repair or replace a defective product and ship your tool back to you at no charge. 
  6. Should our evaluation find that the tool is not defective due to a manufacturing defect, the customer can elect to have the tool returned as is, or can discuss with our Repair Department possible repair options and costs, including all freight costs associated with the service and repair process.
  7. Please note: If we are unable to contact you regarding the repair of your tool after 90 days from the date of receiving your tool, the tool will be considered abandoned. We will make reasonable attempts to reach you via the contact information provided at the time of service. If no response is received within this period, we reserve the right to discard, recycle, or resell the tool at our discretion, without further notice or liability. To avoid abandonment, please ensure your contact details are up to date and respond promptly to our notifications.
Warranty Policy

Equalizer® Auto Glass Tools come with a warranty against factory defects. This warranty does not cover abuse, misuse, normal wear and tear, accessories, or damage resulting from unauthorized repairs. Equalizer® reserves the right to refuse repairs at our expense for tools that have not been properly maintained as specified in the User's Guide. Warranty periods vary by product. At our discretion, we will repair or replace any defective part to ensure your tools meet our high standards. 

Manufacturing Defect Warranty Details: 
  • 1 year from purchase: Equalizer® Reciprocating and Oscillating Tools and the Terminator™
  • 3 years from purchase: Airforce™ Technology Products (Raptor™, JetPacks™, PowerPumps™)
  • 90 days from purchase: Urethane Heaters 
  • 30 day from purchase: all other Equalizer Products 
Loaner Tool Service

Loaner tools are available to provide convenience to Equalizer® customers who need to send their tools for repair. To request a loaner tool or for any questions, please contact us at 512-388-7715 or email sales@equalizer.com. Loaner tools are subject to availability. 

Any questions regarding this policy, contact our Customer Service Department at 512-388-7715 or sales@equalizer.com